Shipping and Return Policy
Shipping Policy
PROCESSING TIME IS 3 TO 5 BUSINESS DAYS REGARDLESS OF SHIPPING SERVICE FOR IN STOCK ITEMS, WE DO NOT SHIP ON FRIDAYS, SATURDAYS, SUNDAYS OR HOLIDAYS.
Please make sure your address is correct before placing order we will not be responsible for incorrect addresses.
We are responsible for your new purchase until it reaches the Post Office. After that, we are NOT responsible for lost, held, or damaged packages.
Insurance is to protect against loss or damage during shipping. If you choose not to buy insurance and your purchase is lost or damaged by USPS, we cannot provide a refund. All purchases are shipped by USPS and insured through USPS.
Orders can be tracked through https://www.usps.com/
Return Policy
We do not accept returns, exchanges or refunds. All sales are final. Please note, Queen Sophia Co. reserves the right to refuse all returns.